Policies

Policies

Thanks for shopping handmade! Please note that all items are hand printed, one at a time and therefore can have slightly varying differences. In addition, many of the ink colors are hand mixed as well and hue may also vary depending on the batch.


Shipping:


All purchases are shipped first class or priority via USPS. Orders are usually shipped within 7-10 business days of purchase (many times earlier). However, some items are printed as orders come in and can take up to 2 weeks to ship. Thank you for your patience! If you would like your order shipping expedited, we are happy to accommodate, please contact us before placing an order for alternative shipping charges.


International Shipping:

The standard international shipping price is for FIRST CLASS. There is NO TRACKING once it leaves the states, please note that Little Owl cannot be help responsible for lost or stolen packages!

If you would like a different shipping option, feel free to contact us for alternate options and rates.

Shipping to the UK:

Your shipping rate includes registered mail.


If you haven't received your order or think it may have gotten lost, make sure to check your local post office + customs department (as well as maybe friendly neighbors who may have taken your package in and forgotten to bring it over after).

For lost packages for those who paid via Paypal, make sure to contact Paypal about customer protection.

Thanks for your understanding!


Exchanges, Returns + Refunds:


Exchanges on items that are unworn and unwashed are accepted within 7 days of receiving the order. Please contact us so we can discuss what you would like to exchange for.


Returns are accepted within 7 days of receiving  your order. All shipping fees are the responsibility of the customer.


*All shipping charges are the responsibility of the customer. That includes exchanges and returns.


*Refunds will be processed using whatever method was used to pay for the original order. You will be refunded after the original order has come back and been processed.

SALE ITEMS

All Sale Items are final purchases.


Damages:

Little Owl is not responsible for any damages from shipping or wear. However, if you receive a garment that has damage such as defective sewing, please contact us and we can work out a solution. Depending on the situation, return shipping may be the customers responsibility.


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We, at Little Owl, want you to be over the moon with your purchase! If there is an issue with your order, please feel free to contact us so we can work out a resolution! And don't hesitate to get a hold of us if you have any questions!


Shine on!!!